ASOS Marketplace Guarantee

We never want you to be out of pocket, so if the item doesn't arrive, or wasn't as described, you'll get your money back.

What to do when you have a problem

Message your boutique

No reply within 2 days or no solution within 7 days?
We're here to help.

  • Paid with PayPal

    Raise and escalate a dispute through your
    PayPal resolution centre.

    If PayPal don't resolve, forward your purchase and order confirmation along with full details of the issue to
    mpguarantee@asos.com
    We’ll investigate, get back to you with an update ASAP and resolve within 14 days.

  • Paid with card

    Forward your purchase and order confirmation along with full details of the issue to
    mpguarantee@asos.com
    We’ll investigate, get back to you with an update ASAP and resolve within 14 days.